MessageDesk Ideas

Unify text conversations, connect teams, reach more people, and broadcast at scale from your phone number with a shared inbox.

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1
App Car Play Integration
Feature request
Under Review
I want to use MessageDesk via CarPlay (read/respond, voice-to-text, “tell client I’m en route”). This is particularly valuable because my techs drive company trucks with CarPlay.
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0
Pinned + Filtered Views in the Inbox
Feature request
Under Review
Some of our clients have matters that need to be addressed urgently, and while we do have labels in place for that, sometimes they get moved down in the inbox as more messages come in. It would be...
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1
Browser/Mobile App Notification Sounds
Feature request
Under Review
When I receive a new message or mention from a comment, etc. I wish my browser and mobile app would ding or produce some sort of notification sound. I'm not always at my desktop, and nor do I have...
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6
Group message autofill
Improvement
Under Review
I'm trying to send a group message and it will only allow me to add a contact name from recent conversations. Very annoying
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0
App-Wide Delete Actions
Feature request
Completed
Delete actions for contacts, custom properties, labels etc. are currently limited across the app. This makes it difficult to edit or alter records once they've been added to MessageDesk.This update...
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2
Support for .vcf/.vcard Contact Cards
Feature request
Planned
What is a VCF?A Virtual Contact File (VCF), also known as a vCard, is a universal digital business card format for sharing contact information like names, phone numbers, emails, and addresses as a...
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4
User friendly
Bug
Under Review
While typing text messages, the text skips letters and carries the sentance down to next line resulting in my going back and correcting the issue every single time I text to a client. It is...
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0
MessageDesk x AgencyZoom Integration
Feature request
Under Review
You can already integrate MessageDesk with AgencyZoom using Zapier. However, AgencyZoom's Zapier triggers and actions are somewhat limited. In the future, it would be beneficial to offer a native...
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2
Live Viewer Icon
Feature request
Completed
Icon to show if a team member is actively looking at a conversation.
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2
WhatsApp Support
Feature request
Planned
flag December 31, 2026
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