Must have been an update, but on my mobile app there's now a Message and a Comment option, but it won't let me send a message in reply. I'd like the Comment removed and the Message arrow back in...
Almost every messaging tool will have message status as OPEN with ANY activity, including when the message was previously closed and a message is SENT. We highly encourage you to join this standard...
I can respond to customer messages remote, but of I need to call outbound, I have to use my personal number. It would be great if I could place an outgoing call with my message desk phone number.