MessageDesk Ideas

Unify text conversations, connect teams, reach more people, and broadcast at scale from your phone number with a shared inbox.

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MessageDesk MCP Server
new product
Planned
flag June 30, 2026
Interested in connecting MessageDesk to your AI tool of choice?With the MessageDesk MCP server, you'll be able to connect to tools like Claude and directly query and ask questions about your...
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1
Internal Comments - ID the Commenter
Improvement
Under Review
For Internal Comments, it would be helpful if they included a way to identify who placed the comment (eg USER NAME is displayed)
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0
Search UI/UX Improvements
Improvement
Completed
We're adding even more power to your search experience with a brand-new dedicated search.Instead of displaying search in a pop-up window, you'll be able to view, filter, and take actions directly...
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0
Custom Properties CRUD + Use with {{ Tags }}
Improvement
In Progress
Soon, you'll be able to perform full CRUD actions with custom properties:
  • Create
  • Read
  • Update
  • Delete
Additionally, you'll be able to use custom properties as {{...
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0
Download Message History
Feature request
Completed
Soon, you'll be able to download your messaging history into a .csv file for your entire workspace based on various date/time ranges.
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0
Improvement: Custom Properties (Compound Filtering)
Improvement
Completed
flag April 03, 2026
We're adding more power and functionality to contact custom properties in the contacts module. Soon, you'll be able to create a filtered list of contacts based on logic operators and conditions. For...
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1
App Car Play Integration
Feature request
Under Review
I want to use MessageDesk via CarPlay (read/respond, voice-to-text, “tell client I’m en route”). This is particularly valuable because my techs drive company trucks with CarPlay.
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0
Pinned + Filtered Views in the Inbox
Feature request
Under Review
Some of our clients have matters that need to be addressed urgently, and while we do have labels in place for that, sometimes they get moved down in the inbox as more messages come in. It would be...
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2
Browser/Mobile App Notification Sounds
Feature request
Planned
When I receive a new message or mention from a comment, etc. I wish my browser and mobile app would ding or produce some sort of notification sound. I'm not always at my desktop, and nor do I have...
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6
Group message autofill
Improvement
Under Review
I'm trying to send a group message and it will only allow me to add a contact name from recent conversations. Very annoying
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