MessageDesk Ideas

Unify text conversations, connect teams, reach more people, and broadcast at scale from your phone number with a shared inbox.

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1
Use app to place outgoing calls using the business phone number on account
Feature request
Under Review
I can respond to customer messages remote, but of I need to call outbound, I have to use my personal number. It would be great if I could place an outgoing call with my message desk phone number.
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1
Spell Ck Please
Feature request
Under Review
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0
Text Message Forwarding
Feature request
Under Review
I want to be able to forward text messages sent to a MessageDesk-connected number to a different number.
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0
Mobile Comments & Mentions
Improvement
Planned
We'll be adding comments and mentions functionality already present in the desktop app to the mobile app.
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0
Full Contact Export
new product
Completed
Export a full list of your MessageDesk contacts and properties, including all custom fields.
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0
Salesforce Integration
new product
Planned
We're planning a forthcoming Salesforce integration to sync contacts, conversations, and other properties with MessageDesk.
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0
HubSpot Integration
new product
Planned
flag December 31, 2026
We're planning a forthcoming HubSpot integration to sync contacts, conversations, and other properties with MessageDesk.
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1
Email time is incorrect
Bug
Under Review
When email notification is sent to our email about an incoming text message the time listed is incorrect. Please see attached showing 2:31pm when it was received 10:32 AM eastern time.
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2
Username & password works on desktop but not on android
Bug
Under Review
As the title says, I've tripled checked and my username and password works when logging in on my computer through Chrome, but does not work on the app. Need a solution ASAP. We are just rolling this...
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3
Zapier Integration with Group SMS capabilities
Feature request
Under Review
Allow Group SMS conversations to be created through Zapier or API actions, not only manually in the MessageDesk UI. This would let teams automatically create mentor/client/family group threads after...
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Changelog Ideas Roadmap