Almost every messaging tool will have message status as OPEN with ANY activity, including when the message was previously closed and a message is SENT. We highly encourage you to join this standard...
I can respond to customer messages remote, but of I need to call outbound, I have to use my personal number. It would be great if I could place an outgoing call with my message desk phone number.
When email notification is sent to our email about an incoming text message the time listed is incorrect. Please see attached showing 2:31pm when it was received 10:32 AM eastern time.
As the title says, I've tripled checked and my username and password works when logging in on my computer through Chrome, but does not work on the app. Need a solution ASAP. We are just rolling this...