Managing your team in MessageDesk should be simple, flexible, and secure — not a puzzle of roles, permissions, and phone number assignments.
Right now, assigning unique phone access to each teammate often means creating a new “role” for every user. That’s confusing, time-consuming, and messy. This update fixes that.
Why this matters to you
You’ll assign teammates the right phone numbers without creating dozens of duplicate roles.
You’ll invite and manage users directly from the Inbox — no detours to Settings.
You’ll keep your workspace clean, organized, and compliant with improved security.
What’s changing
Smarter team invitations
Invite teammates and assign both their role and phone number access in one smooth workflow.
No more bouncing between Settings and Roles just to finish onboarding.
Stay focused in the Inbox and get new users set up faster.
Per-user phone access
Grant access to specific phone numbers per user — independent of their role.
Perfect for teams where each rep or agent needs their own line (without losing shared visibility).
Cleaner role management
Multi-select and bulk update roles.
Compare roles side-by-side to spot duplicates or inconsistencies.
Delete or merge outdated roles to reduce clutter and confusion.
Bulk user updates
Select multiple users and update them to a new role in one go.
Simplify workspace management for large teams.
Enhanced security
Updated UAC (User Access Control) endpoints to patch known vulnerabilities and strengthen permissions across all accounts.
How you’ll use it (day one examples)
Invite a new teammate → pick their role → assign the phone number(s) they’ll use — all without leaving the Inbox.
Bulk update your “Sales” and “Support” roles to refine phone number access in one click.
Compare two roles to clean up duplicates and prevent confusion.
Assign or remove phone access for a user instantly — no new role required.