MessageDesk Ideas

When I attempt to connect to Zapier, The old version of MessageDesk is the only option. Does MessageDesk connection to Zapier require updating?

We'll be adding comments and mentions functionality already present in the desktop app to the mobile app.

For Internal Comments, it would be helpful if they included a way to identify who placed the comment (eg USER NAME is displayed)

We're adding even more power to your search experience with a brand-new dedicated search.Instead of displaying search in a pop-up window, you'll be able to view, filter, and take actions directly...

Soon, you'll be able to perform full CRUD actions with custom properties:

• Create
• Read
• Update
• Delete

Additionally, you'll be able to use custom properties as {{...

We're adding more power and functionality to contact custom properties in the contacts module. Soon, you'll be able to create a filtered list of contacts based on logic operators and conditions. For...

I'm trying to send a group message and it will only allow me to add a contact name from recent conversations. Very annoying

In Q1 2026 we'll be adding additional triggers and actions to Relays.New Triggers:

• Message sent
• Contact created
• Label added
• New comment

New Actions:

• Post a...