MessageDesk Ideas

Unify text conversations, connect teams, reach more people, and broadcast at scale from your phone number with a shared inbox.

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Search UI/UX Improvements
Improvement
In Progress
We're adding even more power to your search experience with a brand-new dedicated search.Instead of displaying search in a pop-up window, you'll be able to view, filter, and take actions directly...
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0
Custom Properties CRUD + Use with {{ Tags }}
Improvement
In Progress
Soon, you'll be able to perform full CRUD actions with custom properties:
  • Create
  • Read
  • Update
  • Delete
Additionally, you'll be able to use custom properties as {{...
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0
Improvement: Custom Properties (Compound Filtering)
Improvement
Completed
flag April 03, 2026
We're adding more power and functionality to contact custom properties in the contacts module. Soon, you'll be able to create a filtered list of contacts based on logic operators and conditions. For...
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6
Group message autofill
Improvement
Under Review
I'm trying to send a group message and it will only allow me to add a contact name from recent conversations. Very annoying
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0
Mobile App Improvements
Improvement
Planned
flag August 31, 2026
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0
Relays: Additional Triggers & Actions
Improvement
Planned
flag March 31, 2026
In Q1 2026 we'll be adding additional triggers and actions to Relays.New Triggers:
  • Message sent
  • Contact created
  • Label added
  • New comment
New Actions:
  • Post a...
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0
Message Scheduling Improvements
Improvement
Completed
flag January 31, 2026
  • Edit and delete scheduled messages
  • Add pagination to the scheduled messages view in the Inbox
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0
Improvement: Contact Management, Filters & Views
Improvement
Completed
flag April 03, 2026
You’ve told us contact management needs to be faster, clearer, and more connected to your day-to-day texting. You’re right. You should be able to find the right person, take action in bulk, and...
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0
Roles & Permissions Improvements
Improvement
Planned
flag March 31, 2026
Managing your team in MessageDesk should be simple, flexible, and secure — not a puzzle of roles, permissions, and phone number assignments.Right now, assigning unique phone access to each teammate...
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3
Global Search Improvements
Improvement
Completed
flag March 31, 2026
We're looking to deliver a much more robust, scalable search experience for MessageDesk users, improving contact discovery and result clarity.Proposed Features:Global Contact SearchUsers will be able...
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