MessageDesk Ideas

We're adding more power and functionality to contact custom properties in the contacts module. Soon, you'll be able to create a filtered list of contacts based on logic operators and conditions. For...

I'm trying to send a group message and it will only allow me to add a contact name from recent conversations. Very annoying

In Q1 2026 we'll be adding additional triggers and actions to Relays.New Triggers:

• Message sent
• Contact created
• Label added
• New comment

New Actions:

• Post a...

• Edit and delete scheduled messages
• Add pagination to the scheduled messages view in the Inbox

You’ve told us contact management needs to be faster, clearer, and more connected to your day-to-day texting. You’re right. You should be able to find the right person, take action in bulk, and...

Managing your team in MessageDesk should be simple, flexible, and secure — not a puzzle of roles, permissions, and phone number assignments.Right now, assigning unique phone access to each teammate...

We're looking to deliver a much more robust, scalable search experience for MessageDesk users, improving contact discovery and result clarity.Proposed Features:Global Contact SearchUsers will be able...

Soon, you'll be able to view all sent/received Twilio messages in your MessageDesk Inbox.Current Twilio-connected customers who also use other SMS-enabled systems (e.g., booking systems) experience...

This is an improvement to the existing contact import process currently in app.Soon the MessageDesk data center will allow users to import:

• Contacts (up to 5000 rows in a .csv file)
• Custom...