MessageDesk Ideas

In Q1 2026 we'll be adding additional triggers and actions to Relays.New Triggers:

• Message sent
• Contact created
• Label added
• New comment

New Actions:

• Post a...

• Edit and delete scheduled messages
• Add pagination to the scheduled messages view in the Inbox

You’ve told us contact management needs to be faster, clearer, and more connected to your day-to-day texting. You’re right. You should be able to find the right person, take action in bulk, and...

Managing your team in MessageDesk should be simple, flexible, and secure — not a puzzle of roles, permissions, and phone number assignments.Right now, assigning unique phone access to each teammate...

We're looking to deliver a much more robust, scalable search experience for MessageDesk users, improving contact discovery and result clarity.Proposed Features:Global Contact SearchUsers will be able...

Soon, you'll be able to view all sent/received Twilio messages in your MessageDesk Inbox.Current Twilio-connected customers who also use other SMS-enabled systems (e.g., booking systems) experience...

This is an improvement to the existing contact import process currently in app.Soon the MessageDesk data center will allow users to import:

• Contacts (up to 5000 rows in a .csv file)
• Custom...

Hello! It would be very helpful to be able to filter contacts by label (or multiple labels) and be able to message them. For example, I'd like to be able to select all contacts with both the labels...

Automatically start with a capital letter on first word of message and after a period. I noticed this on the app, more than the program.