MessageDesk Ideas

I want to use MessageDesk via CarPlay (read/respond, voice-to-text, “tell client I’m en route”). This is particularly valuable because my techs drive company trucks with CarPlay.

Some of our clients have matters that need to be addressed urgently, and while we do have labels in place for that, sometimes they get moved down in the inbox as more messages come in. It would be...

When I receive a new message or mention from a comment, etc. I wish my browser and mobile app would ding or produce some sort of notification sound. I'm not always at my desktop, and nor do I have...

Delete actions for contacts, custom properties, labels etc. are currently limited across the app. This makes it difficult to edit or alter records once they've been added to MessageDesk.This update...

What is a VCF?A Virtual Contact File (VCF), also known as a vCard, is a universal digital business card format for sharing contact information like names, phone numbers, emails, and addresses as a...

You can already integrate MessageDesk with AgencyZoom using Zapier. However, AgencyZoom's Zapier triggers and actions are somewhat limited. In the future, it would be beneficial to offer a native...

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Download Message HistoryNeed a record of your text conversations for reporting, compliance, or just peace of mind? Soon, you’ll be able to download your entire MessageDesk message history — anytime,...

In Q1 2026, we'll be adding support for call forwarding for connected MessageDesk numbers. If you purchased a new text-only number through MessageDesk, you'll now be able to forward that call to any...