Almost every messaging tool will have message status as OPEN with ANY activity, including when the message was previously closed and a message is SENT. We highly encourage you to join this standard...
I can respond to customer messages remote, but of I need to call outbound, I have to use my personal number. It would be great if I could place an outgoing call with my message desk phone number.
Allow Group SMS conversations to be created through Zapier or API actions, not only manually in the MessageDesk UI. This would let teams automatically create mentor/client/family group threads after...
I want to use MessageDesk via CarPlay (read/respond, voice-to-text, “tell client I’m en route”). This is particularly valuable because my techs drive company trucks with CarPlay.
Some of our clients have matters that need to be addressed urgently, and while we do have labels in place for that, sometimes they get moved down in the inbox as more messages come in. It would be...
When I receive a new message or mention from a comment, etc. I wish my browser and mobile app would ding or produce some sort of notification sound. I'm not always at my desktop, and nor do I have...