MessageDesk Ideas

We're planning a forthcoming Salesforce integration to sync contacts, conversations, and other properties with MessageDesk.

We're planning a forthcoming HubSpot integration to sync contacts, conversations, and other properties with MessageDesk.

When email notification is sent to our email about an incoming text message the time listed is incorrect. Please see attached showing 2:31pm when it was received 10:32 AM eastern time.

Allow Group SMS conversations to be created through Zapier or API actions, not only manually in the MessageDesk UI. This would let teams automatically create mentor/client/family group threads after...

I'd like autocorrect when sending text messages.

Interested in connecting MessageDesk to your AI tool of choice?With the MessageDesk MCP server, you'll be able to connect to tools like Claude and directly query and ask questions about your...

For Internal Comments, it would be helpful if they included a way to identify who placed the comment (eg USER NAME is displayed)

We're adding even more power to your search experience with a brand-new dedicated search.Instead of displaying search in a pop-up window, you'll be able to view, filter, and take actions directly...

Soon, you'll be able to perform full CRUD actions with custom properties:

• Create
• Read
• Update
• Delete

Additionally, you'll be able to use custom properties as {{...

Soon, you'll be able to download your messaging history into a .csv file for your entire workspace based on various date/time ranges.