MessageDesk Ideas

In Q1 2026, we'll be adding support for call forwarding for connected MessageDesk numbers. If you purchased a new text-only number through MessageDesk, you'll now be able to forward that call to any...

In Q1 2026 we'll be adding additional triggers and actions to Relays.New Triggers:

• Message sent
• Contact created
• Label added
• New comment

New Actions:

• Post a...

Soon, you’ll be able to send data into MessageDesk from your existing systems using Inbound Webhooks. That means your CRM, VoIP platform, or internal database can automatically update contacts,...

• Edit and delete scheduled messages
• Add pagination to the scheduled messages view in the Inbox

You’ve told us contact management needs to be faster, clearer, and more connected to your day-to-day texting. You’re right. You should be able to find the right person, take action in bulk, and...

Managing your team in MessageDesk should be simple, flexible, and secure — not a puzzle of roles, permissions, and phone number assignments.Right now, assigning unique phone access to each teammate...

Do i have an email-to-text address ? Something like text@yourcompany.messagedesk.com I want to be able to compose an email and then have it send a text to my MessageDesk inbox. Can MessageDesk...

When I get a phone call on a phone number connected to MessageDesk, I want to automatically send a text.I want this to:

• Help me handle phone call responses.
• Start more text conversation...

Initial design thoughts:

• Threads get opened in a pop-up dialog. This dialog contains a "reply" box where users can join the thread.
• In the "mentions" inbox, clicking a mention will...

We're looking to deliver a much more robust, scalable search experience for MessageDesk users, improving contact discovery and result clarity.Proposed Features:Global Contact SearchUsers will be able...